Canadian Sophie Groenveld didn't expect her rebellious summer jaunt to leave her stranded in England without money, her passport or the boyfriend who left her behind. At 23 Sophie had yet to learn whom she could trust. With life spinning in unexpected directions Sophie anchors herself to the shabby but quaint Aviary Hotel in York as the new night desk clerk, curious about its role in the old photo she brought from home, and her mother's secret family history.

Navigating complexities and roadblocks, she applies her energy and spirit to the old-world hotel and the labyrinthine lives of the eccentric but lovable staff, guests, and intriguing locals, including possible new love interests. When a surprise hotel guest provides an important road sign, Sophie must decide if she needs a guiding hand, or whether she's ready to chart her own course.