This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs. PRAISE FOR THE 8th EDITION: Working through Conflict provides an excellent and broad overview of the scholarship on conflict across a range of contexts. It also does a great job of explaining enduring insights about conflict while also discussing emerging trends, such as new communication technologies and conflict. Overall, it serves as an excellent introduction to the conflict literature. - John P Caughlin, University of Illinois, USA The eighth edition of Working Through Conflict is clearly the most comprehensive, broad-based text on communication and conflict. With its process focus, new material on media and conflict, updated research, and excellent case studies, it is the textbook that gives readers a foundation for navigating conflict productively and successfully. -Linda L. Putnam, University of California, Santa Barbara, USA