Paul Gray was Professor Emeritus and Founding Chair of Information Science at Claremont Graduate University. He specialized in information systems, particularly decision support systems, knowledge management, data warehousing and electronic commerce. David E. Drew holds the Joseph B. Platt Chair and previously served as dean of the CGU School of Educational Studies. He is a sociologist who applies quantitative and qualitative techniques, especially multivariate models, in studying the effectiveness of organizations. Laurie Richlin Steadman Upham is president of The University of Tulsa. Among former positions, he was vice provost for research and dean of the graduate school, as well as professor of anthropology, at the University of Oregon; and chairman of the Board of Directors of the Council of Graduate Schools. Matthew Henry Hall is a cartoonist whose work appears in Readers Digest, The Chronicle of Higher Education, Adjunct Advocate, and many other publications, including the the Teachable Moments column of Inside Higher Ed.