Gene Kim is a best-selling author whose books have sold over 1 million copies. He authored the widely acclaimed book "The Unicorn Project," which became a Wall Street Journal bestseller. Additionally, he co-authored several other influential works, including "The Phoenix Project," "The DevOps Handbook," and the award-winning "Accelerate," which received the prestigious Shingo Publication Award. His latest book, "Wiring the Winning Organization," co-authored with Dr. Steven Spear, was released in November 2023.

Kevin Behr is the founder of the Information Technology Process Institute (ITPI) and the Chief Strategist for the CIO and Board Advisory Practice at Assemblage Pointe, where Kevin has built a unique consulting practice that mentors and coaches IT organizations to increase their business effectiveness and competitive advantage now and over the long term through the application of improvement sciences. As a trusted mentor and advisor to chief executive officers and chief information officers around the world, Kevin blends his 25 years of IT management experience with his skills as a communicator, collaborator and synthesist to deliver powerful solutions to everyday business problems. He has held the post of CTO and CIO at companies ranging from public corporations to nimble technology start-ups. He is the author of several IT management books, including the exciting new business novel The Phoenix Project in tandem with the same author team as the bestselling Visible Ops Handbook, which he also coauthored with Gene Kim and George Spafford, and The Definitive Guide to IT Management, published by Hewlett Packard. Kevin is a very popular keynote speaker and is frequently called on to address a broad range of technology and management topics by organizations such as the National Academy of Sciences, Hewlett-Packard, the SANS Institute, AFCOM and The IT Service Management Forum.

George is a Research Director for Gartner covering process improvement in IT operations that leverage best practice references such as ITIL, COBIT, ISO/IEC 20000 and so forth. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include co-authorship of "The Phoenix Project", "The Visible Ops Handbook", "Visible Ops Security" and the IIA Information Security Governance guidance. His current areas of research include service design, complexity and operational processes.