The Crisis Manager's Playbook: Using DBT's Problem-Solving and Radical Acceptance Skills to Navigate High-Stakes Corporate or Public Relations Crises
Using DBT's Problem-Solving and Radical Acceptance Skills to Navigate High-Stakes Corporate or Public Relations Crises
A crisis rarely arrives wearing a name badge. At 8:07 a.m., it may look like a customer complaint. By 9:20, a video has escaped the customer-service queue and reached a reporter. At 11:00, an employee has contradicted the company's first statement. By lunch, senior leaders are asking questions that cannot all be answered at once: What happened? Who knew? Is anyone in danger? What do we say? Who approves it? Can we say that? Why is the stock moving? Why is a senator posting about us?
The defining feature of a crisis is not merely bad news. It is a sharp mismatch between the speed of events and the organization's capacity to understand and respond to them. Facts arrive out of order. Attention narrows. People protect their identities, departments, and assumptions. Ordinary approval chains become liabilities. Meanwhile, every stakeholder expects the organization to act as if it possesses a clean, complete picture.
What You Will Discover Inside The Crisis Manager's Playbook
In The Crisis Manager's Playbook, Anselm Weber writes a practical guide you can use this week. You will find scenes you recognize, steps you can try today, and language that does not insult the problem.
Chapter 1: Introduction: The Unpredictable Nature of Crisis: What introduction: The Unpredictable Nature of Crisis looks like in ordinary days, and the first move that actually helps.
The Modern Crisis Environment: What the Modern Crisis Environment looks like in ordinary days, and the first move that actually helps.
Chapter 2: What is Dialectical Behavior Therapy (DBT)?: Concrete scripts and skills you can use in the next hard conversation.
Origins and Core Principles of DBT: Concrete scripts and skills you can use in the next hard conversation.
Chapter 3: Mindfulness: The Foundation of Crisis Composure: What mindfulness: The Foundation of Crisis Composure looks like in ordinary days, and the first move that actually helps.
What Mindfulness Is (and Isn't): What what Mindfulness Is (and Isn't) looks like in ordinary days, and the first move that actually helps.
